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A comprehensive enterprise-grade CRM platform purpose-built for African financial institutions. 35 integrated modules, native compliance, and omnichannel engagement to transform how banks manage customer relationships.
Integrated modules
35 Modules
Customers managed
2M+
Cost savings
3\u20135x Savings
Estimator
Cost Savings Calculator
Bank type
Customer base
Current CRM
Projected annual savings
$840,000
Estimated ROI: 467%
Purpose-built for African financial institutions with measurable impact from day one.
35 integrated modules — no expensive add-ons or fragmented tools
Native NDPR/NDPA, KYC/AML, and BVN/NIN compliance built into the core
3–5x cost savings compared to Salesforce or Dynamics 365
Omnichannel engagement across WhatsApp, SMS, email, voice, and in-branch
AI-powered churn prediction, propensity scoring, and RFM analytics
Production-proven with 2M+ customers managed across African institutions
Architecture
BoaCRM Module Stack
Core CRM
Sales & Service
Compliance & Governance
AI & Analytics
ML-powered churn prediction, propensity scoring, RFM analysis, conversational AI chatbot builder, and real-time dashboards with WebSocket updates.
Each layer builds on the one below \u2014 from core customer data through sales automation, regulatory compliance, to AI-powered insights and predictive analytics.
Click any feature to explore its full capability set.
Customer 360
Single source of truthGolden record management with multi-source deduplication, relationship mapping, and data quality scoring across all touchpoints.
Key capabilities
From assessment to go-live in six to eight weeks.
Assessment
Week 1We audit your current CRM landscape, map data sources, define compliance requirements, and design the target architecture.
Configuration
Week 2–3Module activation, workflow configuration, role-based access setup, and integration with core banking systems.
Data Migration
Week 4–5Automated ETL pipelines migrate customer records, transaction histories, and compliance documents with zero data loss.
Go Live
Week 6–8Phased rollout with parallel running, staff training, hyper-care support, and performance optimization.
Trusted by financial institutions across Africa for customer relationship management.
Complete CRM for tier-1 through tier-3 banks with full regulatory compliance and enterprise SLAs
Scalable, cost-effective solution purpose-built for the unique needs of Nigerian microfinance institutions
Customer lifecycle management for PSPs, fintechs, and mobile money operators across Africa
Policyholder relationship management, claims tracking, and agent performance analytics
Pre-built connectors for the African fintech ecosystem and beyond.
Common questions from banking technology teams and decision-makers.
How does BoaCRM handle African compliance requirements?
BoaCRM has NDPR/NDPA, KYC/AML, BVN/NIN verification, and tamper-evident audit trails built into the core platform — not bolted on as expensive add-ons. Compliance is enforced at the data layer.
What systems does BoaCRM integrate with?
BoaCRM provides pre-built connectors for Paystack, Flutterwave, NIBSS, NIMC, WhatsApp Business, Infobip, SendGrid, and leading AI providers, plus a REST API for custom integrations with core banking systems.
What is the pricing model?
BoaCRM uses a per-seat licensing model with volume tiers. All 35 modules are included — no hidden per-module fees. Contact us for a detailed quote based on your institution size.
How long does data migration take?
Typical migrations complete in 2–3 weeks using our automated ETL pipelines. We handle customer records, transaction history, and compliance documents with full reconciliation and zero data loss.
Can BoaCRM support Islamic banking products?
Yes. BoaCRM includes dedicated modules for Murabaha, Ijara, and other Islamic finance products with Sharia-compliant profit calculation and reporting workflows.
What uptime SLA does BoaCRM guarantee?
BoaCRM provides a 99.9% uptime SLA with enterprise support. Our cloud-native architecture on Kubernetes ensures high availability with automatic failover and horizontal scaling.
Trusted by government agencies, financial institutions, and enterprises worldwide
Schedule a personalized demo to see how BoaCRM can modernize your customer relationships with native African compliance and 35 integrated modules.